The following are frequently asked questions.
Please click the one you want to know.
○ About the product
○ Common
Please check the specification sheet.
Acceps all sizes of SIMs (nano,micro,standard).
Our internet service is provided by SoftBank, so please check the SoftBank official website for details.
Please check the specification sheet.
If the monthly data capacity is exceeded, the speed will be limited to 128 kbps.
In order to ensure fairness among customers, we will limit the communication speed or restrict use if the communication carrier deams usage as excessive.
The restriction will be lifted on the 1st of the following month. It can not be recharged.
It can not be used. It becomes a local IP assignment.
No, you can not.
No, you don't need to.
Check the following
Check the following
APN setting is done automatically, so it is not necessary to set it up
Wi-Fi router can be turned on and selected using SSID on device (PC or tablet PC), inputting the password.
We use the Softbank network, so please check the official Softbank website for details.
You can check a specific sheet.
If the monthly data capacity is exceeded, the speed will be limited to 128 kbps.
In addition, taking the impact on the network and other customers into account , we may temporarily limit the speed of the plan.
Data will be reset on the first day of every month. You can't recharge.
No, it is only for private ip addresses.
Unfortunately no, you cannot.
We use the Softbank network, so please check the official Softbank website for details.
You can check a specific sheet.
If you use over your monthly Data Plan, connection speed will slow down to 128kbps.
In addition, taking the impact on the network and other customers into account , we may temporarily limit the speed of the plan.
Data will be reset on the first day of every month. You can't recharge.
Yes, It is possible.
No, It is only for private ip addresses.
Unfortunately no, you cannot.
Unfortunately no, you cannot.
No, there is no international shipping service.
After payment is confirmed, we will ship in about 3-6 business days.
You can receive your product only at the address provided on the residence card.
You must need a residence card when youwant to receive the product.
If you receive the product at the japanese-language-school, you must notify us of your address after moving, otherwise we will pause the service or be forced to terminate, so please be careful of this. Please note that if you are not notified the address that you moved, service will stop or force to termination.
Unfortunately,No you can not.
You will be notified your tracking number by e-mail.
No, you don't need to return it.
Even if you do not use it, the basic charge will be charged.
You can pay in convenience store with SmartPit. Please confirm the payment method in detail.
Pay at Circle K Sunkus(Adjusting)>
Deposit of Wi-Fi router will be offset from the opening month, 33rd month, and 34th month.
Deposit of smartphone will be offset from the opening month and 34th month .
For smartphone, it will be an application for one phone for one person.
It is possible to make a contract for "One smartphone and pocket Wi - Fi" or "One smartphone and one pocket Wi - Fi + tablet".
Unfortunately no, you cannot.
You can check a specific sheet.
It is free.
As long as there is no cancellation order, it will become an automatic extension.
Please offer by phone.
Applications from 1st to 20th of every month can be canceled at the end of the month, and from 21st to the end of the month application can be canceled at the end of the following month.
Please prepare the passport and an image of your residence card (extension "jpeg" "heif" "png") from here.
Please call us.
No, the remaining data cannot be carried to the next month. Data will be reset on the first day of every month.
Please call us.
Please call us.
Please call us.
